This Privacy Policy explains how Dansoft Labs LLC (“Dansoft Labs,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit dansoftlabs.com, contact us, request support, or use our services.
Introduction
Dansoft Labs LLC is a software engineering and applied AI studio registered in the State of Wyoming, United States. We respect your privacy and are committed to handling your information responsibly and transparently.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use our website or submit information to us.
Scope of This Policy
This policy applies to information we collect through our website, our support request form, phone calls, text messages, and other communications with us. It does not apply to information we process on behalf of our clients under a separate written agreement; in those cases, the agreement with that client governs how the information is handled.
Information We Collect
Information you provide to us
- Contact details: your name and mobile phone number, when you submit our support form or contact us by phone.
- SMS consent choice: whether or not you checked the box to receive customer care text messages, together with the consent language shown to you and the date and time of your choice.
- Request details: the content of your support or service requests and any other information you choose to share with us during a conversation.
- Business information: if you are a client or prospective client, information such as your company name, role, and project details.
Information collected automatically
- Log and device data: IP address, browser type and version, operating system, referring page, pages visited, and the date and time of each request. This data is recorded by the servers that host our website.
- Form submission records: when you submit our support form, we record the IP address and browser information associated with the submission as a record of your request and of your consent choice.
We do not knowingly collect sensitive personal information, such as government identification numbers, financial account numbers, or health information, through our website. Please do not send it to us.
How We Use Your Information
We use the information we collect to:
- respond to your support and service requests and follow up with you;
- provide, operate, and improve our services and our website;
- send customer care text messages, only if you have opted in to receive them;
- coordinate calls, meetings, and appointments with you;
- keep records of requests and of consent choices, including to demonstrate compliance with messaging rules;
- protect the security and integrity of our website and services, and prevent abuse or fraud;
- comply with legal obligations and enforce our agreements.
We do not use your mobile phone number to send marketing or promotional text messages.
SMS and Text Message Communications
If you provide your mobile phone number through our website opt-in form (for example, at dansoftlabs.com/support) or our chat widget, you may receive customer care and service-related SMS text messages from Dansoft Labs LLC. These messages are non-marketing and relate to your support requests, service updates, and appointment coordination.
How we collect SMS opt-ins: We collect your mobile phone number for SMS only when you voluntarily submit it and check the consent box on our opt-in form, or when you share it during a support conversation. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for help.
No sharing of SMS opt-in data: Mobile phone numbers and SMS consent information collected for text messaging are not shared, sold, or rented to any third parties or affiliates for their marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with service providers strictly necessary to deliver the messages (such as our SMS carrier), who are contractually prohibited from using it for any other purpose.
Cookies and Tracking Technologies
Our website is designed to work without advertising or cross-site tracking. We do not use advertising cookies, and we do not load third-party analytics, social media trackers, or externally hosted fonts.
We may use strictly necessary cookies or similar browser storage where they are required to operate the website securely, such as protecting forms against abuse. Our hosting provider may also process technical data, such as IP addresses, to deliver the website and defend it against attacks.
If we introduce analytics or other non-essential cookies in the future, we will update this policy and, where required by law, ask for your consent first. You can control or delete cookies at any time through your browser settings.
How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers: companies that host our website, store our data, or deliver our communications, acting on our instructions and bound by confidentiality obligations.
- Legal requirements: when we believe in good faith that disclosure is required by law, regulation, subpoena, or court order, or is necessary to protect the rights, property, or safety of Dansoft Labs, our clients, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, in which case the recipient must continue to honor the commitments made in this policy.
- With your consent: in any other situation, only with your explicit permission.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except the service providers strictly necessary to deliver the messages, as described in the SMS and Text Message Communications section above.
Data Security and Storage
We use reasonable administrative, technical, and physical safeguards to protect your information. Our website is served exclusively over encrypted HTTPS connections, access to stored data is restricted to authorized personnel who need it to do their work, and we rely on reputable cloud infrastructure providers to store data.
No method of transmission over the internet or of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.
Data Retention
We keep personal information only for as long as necessary for the purposes described in this policy, including responding to your requests, providing our services, and meeting legal, accounting, and reporting obligations. Records of SMS consent and opt-out choices are retained for as long as needed to demonstrate compliance with applicable messaging laws and carrier requirements. When information is no longer needed, we delete it or anonymize it.
Your Rights and Choices
Depending on where you live, you may have the right to:
- request access to the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete your personal information;
- object to or restrict certain uses of your information;
- withdraw any consent you have given, at any time;
- opt out of text messages at any time by replying STOP to any message.
To exercise any of these rights, contact us using the details in the Contact Us section below. We may need to verify your identity before acting on a request, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended, gives you the right to know what personal information we collect, use, and disclose; the right to request deletion or correction of your personal information; and the right not to receive discriminatory treatment for exercising these rights. We do not sell personal information, and we do not share it for cross-context behavioral advertising.
International Users and Data Transfers
Dansoft Labs is based in the United States, and the information we collect is processed and stored in the United States. If you access our website from outside the United States, you understand that your information will be transferred to, and processed in, a country whose data protection laws may differ from those of your country. Where laws such as the EU General Data Protection Regulation (GDPR) or Brazil’s Lei Geral de Proteção de Dados (LGPD) apply, you may exercise the rights those laws grant you by contacting us.
Children’s Privacy
Our website and services are intended for adults. You must be at least 18 years old to use this website, submit a support request, or opt in to text messages. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will delete it.
Third-Party Links and Services
Our website may contain links to websites or services that we do not operate. We are not responsible for the content or privacy practices of those third parties, and we encourage you to read their privacy policies before providing them with any information.
Do Not Track Signals
Some browsers offer a “Do Not Track” setting. Because our website does not track visitors across third-party websites, it does not change its behavior in response to these signals.
Communications Preferences
You are never required to agree to receive text messages in order to get support or to purchase our services. If you opted in and later change your mind, reply STOP to any text message and we will stop sending them; you can reply HELP for assistance. You may also ask us by phone to update your contact preferences at any time.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. If the changes are significant, we will provide a more prominent notice. Your continued use of our website or services after an update means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy or about how we handle your information, contact us:
Dansoft Labs LLC
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Phone: +1 307-621-9073
You can also reach us through our support page.